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Complaints and Enquiry

At NBP we highly value our customers and in order to better assist our customers we have set up a dedicated complains and inquiry cell. In case of any questions or enquiries pertaining to home remittances, we can be reached through below mentioned means:

Landline Numbers:


Mobile Numbers:


UAN: +92-21-111-627-627

E-Mail: hrc@nbp.com.pk

 Hafiz Ahsaan Ahmad Khokhar

Senior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis, Office of the Federal Ombudsman









 Land line number:




 Mobile Number:



 Federal (Wafaqi Mohtasib) Ombudsman Secretariat, 36-Constitution
 Avenue, G-5/2, Islamabad, Paksitan.




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