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Frequently Asked Questions

Q. How should I apply for NBP CashCard?

Ans. NBP issues CashCard to its account holders. Account holders can request for the CashCard by filling up the Application form at their respective branch. This form will be submitted in branch by customer along with the copy of Computerized National Identity Card (CNIC) or with any other form of identity like Passport.

Q. I have received the card but, it’s not working

Ans. NBP CashCard needs to be activated through its respective branch after receiving it.

Q. What are the charges for CashCard?

Ans. No Card Issuance Fee. No Other Charges for First 12 Months. Under present policy, there are no issuance charges but there is an Annual fee of Rs. 300/= which is waived for first year.

Q. How will I receive the Card and the PIN?

Ans. ATM Card will be delivered to customers Address mentioned in NBP Cash Card Application form through Courier and PIN has to be collected from respective branch by customer after duly filling acknowledgement form dispatched to customer with card.

Q. Whom to contact in case of query?

Ans. Card Management Unit (CMU) can be contacted for CashCard related queries on 021-9921200

Q. I have lost my card, what shall I do?

Ans. In case a customer has lost his NBP Cash Card or his NBP Cash Card is stolen he is advised to immediately inform it to their respective branch or Card Management Unit (CMU).

Q. My account is debited while, the cash is not dispensed. Why?

Ans. Due to communication/ power failure effective completion of a transaction is halted and the cash dispensing might not work properly. Therefore, to solve these complaints it is requested to NBP Cash holder to contact its parent NBP Branch and provide written complaint to the branch for earlier settlement of the case.


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