How should I apply for NBP CashCard?
Ans. NBP issues
CashCard to its account holders. Account holders can request for
the CashCard by filling up the Application form at their respective
branch. This form will be submitted in branch by customer along
with the copy of Computerized National Identity Card (CNIC) or
with any other form of identity like Passport.
Q. I have received the card but, it’s not working
Ans. NBP CashCard
needs to be activated through its respective branch after receiving
What are the charges for CashCard?
Ans. No Card
Issuance Fee. No Other Charges for First 12 Months. Under present
policy, there are no issuance charges but there is an Annual fee
of Rs. 300/= which is waived for first year.
How will I receive the Card and the PIN?
Ans. ATM Card
will be delivered to customers Address mentioned in NBP Cash Card
Application form through Courier and PIN has to be collected from
respective branch by customer after duly filling acknowledgement
form dispatched to customer with card.
Q. Whom to contact in case of query?
Management Unit (CMU) can be contacted for CashCard related queries
I have lost my card, what shall I do?
Ans. In case
a customer has lost his NBP Cash Card or his NBP Cash Card is
stolen he is advised to immediately inform it to their respective
branch or Card Management Unit (CMU).
My account is debited while, the cash is not dispensed. Why?
to communication/ power failure effective completion of a transaction
is halted and the cash dispensing might not work properly. Therefore,
to solve these complaints it is requested to NBP Cash holder to
contact its parent NBP Branch and provide written complaint to
the branch for earlier settlement of the case.