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Your Complaints / Feedback

Procedure for Filing of Complaints, Feedbacks and Enquiries Urdu Procedure
NBP staff is ready and willing to serve their account holders and walk-in customers. However, possibility exists for valid or invalid reasons, that they may sometime encounter difficulty/delay in getting desired service and may like to put forward suggestions to improve Customer Services, our procedures and systems or in case of distress may like to lodge a complaint.
 
In such situation they are requested to use any of the following methods to lodge a complaint/feedback.
 
Four Simple Methods For Filing a Complaint/Feedback
1) Approach Branch Manager and in his absence the Operations Manager for redressal of complaint.
2) Lodge complaint/feedback through Call Centre

111-NBP-NBP (+92-21-111-627-627), 0800-11627
3) Lodge your complaints/feedbacks by emailing at cfd.opg@nbp.com.pk
4) Lodge your complaint/feedback in writing by filling up the forms available at the branch or download it from below mentioned links and and mail a copy to:

The Head
Complaint Management Department
Operations Group
7th Floor,
National Bank of Pakistan
Head Office
Karachi.

Download Complaint Form
Download Complaint Form - Urdu

Download Feedback/Enquiries Form

Scaned verison of Filled Downloaded Forms could also be e-mailed to cfd.opg@nbp.com.pk

 

 


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