Home Careers Contact Us Branch Network Site Map Search
Corporate Social Responsibility Corporate Banking Investor Relations Investor Information Treasury
Drop Down Menu
Advance Salary

Your Complaints / Feedback

Procedure for Filing of Complaints, Feedbacks and Enquiries Urdu Procedure
NBP staff is ready and willing to serve their account holders and walk-in customers. However, possibility exists for valid or invalid reasons, that they may sometime encounter difficulty/delay in getting desired service and may like to put forward suggestions to improve Customer Services, our procedures and systems or in case of distress may like to lodge a complaint.
In such situation they are requested to use any of the following methods to lodge a complaint/feedback.
Four Simple Methods For Filing a Complaint/Feedback
1) Approach Branch Manager and in his absence the Operations Manager for redressal of complaint.
2) Lodge complaint/feedback through Call Centre

111-NBP-NBP (+92-21-111-627-627), 0800-11627
3) Lodge your complaints/feedbacks by emailing at cfd.opg@nbp.com.pk
4) Lodge your complaint/feedback in writing by filling up the forms available at the branch or download it from below mentioned links and and mail a copy to:

The Head
Complaint Management Department
Operations Group
7th Floor,
National Bank of Pakistan
Head Office

Download Complaint Form
Download Complaint Form - Urdu

Download Feedback/Enquiries Form

Scaned verison of Filled Downloaded Forms could also be e-mailed to cfd.opg@nbp.com.pk



  Treasury Services Tenders IBAN Calculator Financial Statements Jama Punji
  Exchange Rates Evaluations Forms and Applications Disclaimer  
  Profit Rates & Schedule of Charges Articles Subsidiaries & Joint Venture Contact Us  
  Training and Organizational Development Press Release NBP USA    
Website best viewed at resolution of 1366 x 768 in Internet Explorer 6+
Site designed and developed by Information Technology Division, National Bank of Pakistan
Copyright 2017. National Bank of Pakistan - All rights reserved