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ONLINE COMPLAINT FORM
Date & Time of Incident
Complainant Name:
*
Complainant CNIC:
*
Complainant Address:*
Complainant Email:
*
Phone/ Cell #:*
Type of Customer*
Walkin
Account Holder
Account Number.
(if complainant is account holder)
Branch Name:*
Nature of Complaint:
Account Maintenance
Asking for Bribe
ATM or Debit Card
Bancassurance/NBP Funds
Bank Guarantees
Branch Level Issue
Call Center/Phone Banking
Clearing or Remittance (Inland)
Digital Account Opening
Foreign/Home Remittance
Fraud
Misbehaviour
NBP Digital Mobile/Internet Banking
OTP/SMS Issues
Pension
Personal/House/Auto/Agriculture Loan
Utility Bill/ Government Collection
Wrong Deduction/Service Charges
Profit Disputes
Account Activation
Decease Account
Account Opening
Delay in Salary Credit
Cheque Book
Statement of Account
Letter of Thanks
Unclaimed Deposit
ATM Card No:
(if complainant is related to ATM Card)*
Complaint Detail:*
Have you approached the Branch Manager /
Operation Manager for resolution
If yes then provide the detail:
If you have approached the NBP Call Center.
Please provide call center Ticket No.
Insert Code
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