NBP
CALL CENTER-WEBSITE INFORMATION
In
an era of heightened customer demands and increased competition,
Call Centers have become a crucially important mechanism to cost-effectively
serve customers and sell products. National Bank of Pakistan realized
that it needed not only to establish its Call Center by providing
a one-stop service for all customer enquiries related to the bank's
products & reengineer its delivery processes, but also to ensure
that it provides the same level of out-standing service across channels
to give a consistent customer experience. To meet this objective,
the bank launched a Customer Relationship Management system (CRM)
following a proper intensified path & Turn around Time nationwide
for resolving Customer Complaints with solutions deployed at all
its Regional Head Quarter in the country that are being used by
millions of users that use self-service applications in addition
to the live agent services.
NBP
has taken a step towards improving customer services by establishing
a state of the art Call Center with a Help Line Number
(+92 - 021) 111 - NBP - NBP (111 - 627- 627) working 24 / 7 to provide instant service to all the
existing & prospective customers on all the NBP products being
offered by the bank specially NBP Karobar. Presently, the Call Center
is receiving more than 1500 calls per day for resolving customer
based product enquiries and complaints.
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