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Frequently Asked Questions

Q. How should I apply for NBP EMV Debit Card?

Ans. NBP issues EMV Debit Card to its account holders. Account holders can request for the EMV Debit Card by filling up the Application form at their respective branch. This form will be submitted in branch by customer along with the copy of Computerized National Identity Card (CNIC) or with any other form of identity like Passport.

Q. I have received the card but, it’s not working

Ans. NBP EMV Debit Card needs to be activated through NBP Helpline 021 111 627 627.

Q. What are the charges for EMV Debit Card?

Ans. No Card Issuance Fee. Under present policy, there are no issuance charges but there is an Annual (Upfront) Fee as per Bank's SOC.

Q. How will I receive the Card and the PIN?

Ans. ATM Card will be delivered to customers Address mentioned in EMV Debit Card Application form through Courier and PIN will be generated during Card Activation process through NBP Helpline 021 111 627 627.

Q. Whom to contact in case of query?

Ans. Please call at helpline 021 111 627 627 for any card related queries or visit your parent Branch.

Q. I have lost my card, what shall I do?

Ans. In case a customer has lost his EMV Debit Card or his EMV Debit Card is stolen he is advised to immediately inform it to their respective branch or Card Management Unit (CMU).

Q. My account is debited while, the cash is not dispensed. Why?

Ans. Due to communication/ power failure effective completion of a transaction is halted and the cash dispensing might not work properly. Therefore, to solve these complaints it is requested to NBP Cash holder to contact its parent NBP Branch and provide written complaint to the branch for earlier settlement of the case.


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